ICOM

1. Central Communication Collection: İKOM automatically collects all communication between the citizen and the institution on a single screen. This consolidates all communication channels at a central point and simplifies management.

2. Call Line Integration: Thanks to the call line integration in the system, phone calls can be managed directly through the system. This feature allows calls to be recorded, monitored and evaluated.

3.Web Browser Compatibility: İKOM can be accessed via web browsers, so users can log in to the system from any device and from anywhere. This feature provides flexibility and ease of access.

4. Real-Time Communication: Communication between citizens and institutions can be monitored instantly. This supports rapid response and effective resolution.

5. Automatic Message Forwarding: Communication messages are automatically directed to the relevant units. This reduces response times and allows transactions to run more efficiently.

6. Reporting and Analysis: The system collects and analyzes communication data so that performance evaluations and improvement strategies can be created.

7. User-Friendly Interface: İKOM has a user-friendly interface. This ensures that the system is easy to learn and use effectively.

8. Secure Data Management: Contact data is stored and managed securely. This guarantees the protection of personal data and ensuring confidentiality.

9. Integrated Support Tools: The system works integrated with various support tools and features. This allows support processes to be managed more effectively.

10. Customization and Flexibility: IKOM can be customized according to user needs and adapts to various corporate requirements. This feature allows the system to adapt to different scenarios and use cases.

İKOM is a communication management system that automatically collects all communication between citizens and institutions on a single screen. Thanks to call line integration, it works from anywhere with a web browser.